Privacy policy

Privacy Policy of Odonata

Table of Contents

Introduction
Data Controller
What Data Do We Collect?
Purposes of Data Processing
Legal Basis for Data Processing
Data Retention Period
Sharing Data with Third Parties
Your Rights Under the GDPR
Security of Personal Data
Cookies and Tracking Technologies
Changes to This Privacy Policy
Contact

1. Introduction

Odonata values your privacy and the protection of your personal data. This privacy policy explains how we collect, use, and protect your data in accordance with the General Data Protection Regulation (GDPR) and other relevant laws in Belgium.

By using our website and services, you agree to the terms of this privacy policy.

2. Data Controller

The data controller responsible for the processing of your personal data is:

Odonata
Johannes Hendricx
Klinkstraat 4, Ulbeek
0496795817
info@odonataknives.be

3. What Data Do We Collect?

We collect various types of personal data, depending on how you use our services:

Identification and Contact Details: Such as name, address, phone number, email address.
Payment Information: Such as bank details or credit card information (via external payment processors).
Order Information: Such as products purchased, order date, and delivery address.
Technical Data: Such as IP address, browser settings, device type, and information about your use of our website through cookies.

4. Purposes of Data Processing

We process your data for the following purposes:

To process and deliver orders of handmade knives and related sharpening services.
To manage customer relationships, including customer service and communication.
To process payments and manage billing.
To improve our services and website by using data analysis.
To send newsletters or promotions if you have subscribed.
To comply with legal obligations, such as tax laws and consumer rights.

5. Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

Performance of a Contract: Data processing is necessary for the performance of the contract you have entered into with us (e.g., placing an order).
Consent: For certain processing activities, such as sending marketing communications, we request explicit consent.
Legal Obligations: We process certain data to comply with legal obligations, such as invoicing and tax laws.
Legitimate Interests: We may process data based on our legitimate interests, such as improving our services and website, provided this does not infringe on your rights.

6. Data Retention Period

We do not retain your personal data longer than is strictly necessary to achieve the purposes for which it was collected, unless we are legally required to retain it for a longer period. The retention period varies depending on the type of data and the legal obligations we must comply with.

Order Data: We retain order data for 5 years to comply with legal obligations.
Marketing Communications: We retain this data until you unsubscribe from our newsletters or promotions.

7. Sharing Data with Third Parties

We only share your personal data with third parties in the following cases:

Payment Processors: For payment processing, we use external payment processors (e.g., bank, PayPal) who need your data to process payments.
Delivery Services: We share your address details with delivery services for the shipment of orders.
Service Providers: We may engage external companies to help us manage our website, process payments, or provide customer service. These third parties process your data only based on our instructions and in accordance with this privacy policy.
Legal Obligations: If required by law or legal procedures, we may share your data with authorities.

8. Your Rights Under the GDPR

You have the following rights concerning your personal data:

Right to Access: You have the right to know what personal data we process about you.
Right to Rectification: You can request us to correct inaccurate or incomplete data.
Right to Deletion: You can request the deletion of your data unless we need it for the performance of a contract or to comply with legal obligations.
Right to Restriction of Processing: You can request us to limit the processing of your data in certain cases.
Right to Data Portability: You have the right to transfer your data to another data controller.
Right to Object: You can object to the processing of your data for direct marketing purposes.

If you wish to exercise any of these rights, you can contact us using the contact details in this privacy policy.

9. Security of Personal Data

We take appropriate technical and organizational measures to protect your personal data from loss, misuse, or unauthorized access. These measures are regularly reviewed and updated to meet the latest security standards.

10. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to improve the user experience, analyze website usage, and show targeted ads. You can adjust your cookie settings through your browser settings.

11. Changes to This Privacy Policy

Odonata may update this privacy policy from time to time. We will inform you of significant changes by updating the privacy policy on our website. The date of the last change will be stated at the top of this document.

12. Contact

If you have any questions regarding this privacy policy or the processing of your personal data, you can contact us at:

Odonata
Klinkstraat 4, Ulbeek
0496795817
info@odonataknives.be